Our Customers

CUSTOMER REVIEWS

Kitchens Plus takes Customer Satisfaction very seriously. While we would like for 100% of our jobs to be perfect every time, we know realistically, things can go wrong. This is why after every job, we ask for our customer to fill out a Customer Satisfaction survey asking how the overall process has been.

Every survey are reviewed which allows us to see which areas we are doing well and which areas we could improve upon. Below we are going to showcase some of the reviews we are given.

Northumberland

Great workmen - worked very hard. Tilers in particular worked non-stop to complete in one day

Northumberland

Great , kept mess to a minimum. Always kept up to date if not by visit then by text and phone calls. Friendly and co-operative workmen, especially Joe the kitchen fitter. Any problems quickly dealt with and was telephoned regularly to ask how work was progressing. Five stars

County-Durham

I cannot fault this company. From the guy who knocked on our door...Adam who was a pleasure to have in our home... we had our full house, windows doors and porch replaced. Estimated 3 days. Completed to the highest standard in 2 days. The 3 lads that came were proper grafters. Polite, chatty, didn't take any breaks. Tidied up after themselves. The installation manger Wallace popped in to see how things were going, again very polite and friendly. Absolutely over the moon with the work and quality of their windows etc... will definitely use again for other work needed. 5* thanks x

Sunderland

Overall very satisfied with my Kitchen makeover. Happy with service and will recommend to others.

Newcastle-Upon-Tyne

Martin who fitted our bathroom done a great job and was a great bloke! The job is brilliant, excellent work. Really love the bathroom!

County-Durham

From the start everything went really smoothly. Thanks to Joe our fitter and the rest of the lads who were all great. I am more than happy and would recommend them to anyone.

Northumberland

Really pleased with the full service from Kitchens Plus. Very professional from start to finish with a great end result. All the tradesmen were spot on and we have already recommended them to our friends who are getting their kitchen done.

Northumberland

Fitters arrived on time worked all day none stop. The product was what we expected and was installed professionaly. I also liked that someone came out the next day to check on the installation.

North-Tyneside

From start to finish everything went well very happy with my new kitchen

County-Durham

From start to finish We received excellent customer service. I am over the moon with our new bathroom . Everything has been done and fitted to perfection . They catered for all mine and my husbands needs. There was no mess at all. I will definitely recommend you to family and friends. Kind regards Mary & Don

County-Durham

Everything went well and we are very happy with the installer Richard and the end result

Gateshead

Everything from start to finish has been very good , the project manager, the delivery guys, Andy the fitter and the communication from kitchens plus. Unfortunately small damage to my fridge when old kitchen removed but is being sorted by Lew the installation manager

Northumberland

Everything was efficient and went all to plan we are very pleased with all the work that has been done at each and every stage

Northumberland

Excellent friendly service from everyone The delivery went well with no problems and the installers where very efficient on a whole the job is great we are really happy with outcome

South-Tyneside

From ordering to installation it has been brilliant. Everybody who has been involved with the job have been very effieceant and very capable we would recommend to anybody

Gateshead

Very happy with the work. The team were very friendly and kept the place tidy and cleaned up after them selfs

County-Durham

Windows arrived with fitters. Good team of fitters Happy with company communication was great

Northumberland

I am very happy with the complete procedure, manager through to communication very good. Andy the fitter was excellent and all the personnel have been customer focused. I'm delighted with my new kitchen and Grant and his team have provided a seamless installation

Newcastle-Upon-Tyne

From the outset our project has ran faultlessly every one has been excellent and a pleasure to have in our home first class service and the finished product is better than we envisaged

Gateshead

Liked the way the installers worked. Very professional and helpfull. They kept us informed at all times. Clean and tidy.

Gateshead

Everyone was pleasant and hard working Our fitter has a touch of class when it comes to detail, absolutely love our new kitchen

Northumberland

Happy with end result although few snags on the way

Newcastle-Upon-Tyne

Good service and communication. Fitters arrived at agreed time and worked nonstop untill all Windows were fitted cleared away after no mess left behind. Very professional approach from all involved

Northumberland

Fitters never stoped all day for 9 hour's. I have been very impressed by all the services Supplied would recommend

Sunderland

Excellent work done by the installers. Arrived on time and never stopped all day

Gateshead

Lads were very professional. Manager Stu was lovely kept us updated throughout and we are very happy with the work. Thank You

County-Durham

Well pleased with work carried out and installers were neat and tidied up

County-Durham

We are happy with the final result of our new kitchen 1 or 2 problems but got sorted with the project manager on site. the fitter was very good overall and a good looking end product

Sunderland

All staff fantastic and a great job would recommend kitchens plus to anyone Well managed from the start of the job. Many thanks

County-Durham

Project manager Grant was excellent very professional and friendly and sorted any issues swiftly. The delivery guys were very friendly and hard working. Lloyd is an excellent fitter his attention to detail was first class. He went above and beyond the call of duty. We are absolutely delighted with the image oyster kitchen and service from kitchens plus and would definitely recommend

North-Tyneside

Excellent workmanship, recommend them. Tidyness - good, innovation, excellent.

Newcastle-Upon-Tyne

All work excellent, fitters were very good. Bathroom looks great!

Sunderland

We are very happy with the fitting of our bathroom and the service of all the team.

North-Tyneside

Grant was marvellous and contactable at anytime, the installers were brilliant, everyone were professional, friendly and efficient. A top class service would recommend to anyone

Newcastle-Upon-Tyne

Excellent service and great customer service from everyone involved I will definitely recommend this company in the future and will use them again for future projects

Northumberland

Excellent and supportive, friendly and on time. Overall an excellent finished job it's minor issues.

North-Tyneside

Excellent services from initial contact at showrooms all the way through to planning and installation. Great advice and support, delighted with end result.

Northumberland

An excellent job, both the ensuite and the bathroom. Would highly recommend the company plus all staff involved from the surveyor Scott, and Dan's team to Steve the tiler. A job well done.

Newcastle-Upon-Tyne

Very good, quick and cleaned up after work! would recommend

Northumberland

Everything from start to finish was professional. All under the stewardship of Grant. The fitter, Lloyd was exceptional. A true craftsman Even the post construction period is well marshalled. Grant will not ok a job until he is perfectly satisfied. I would recommend their workmanship to anyone intetested. Paul Richardson

North-Tyneside

Very goo all round, excellent standard of work. Would recommend kitchens plus.

North-Tyneside

Good service, great fitters, loved the end product

Northumberland

Delivery On Time Installers Very Goob Communication Very Good Over All Very Good

County-Durham

Very happy with my new bedroom furniture, Grant was really helpful In tweaking the design to get what I was looking for. Great job well done, would recommend kitchens plus .

County-Durham

The project manager competent and amenable, The goods were delivered satisfactory with nothing missing, the fitters were polite and efficient and the finished product was better than expected

Northumberland

Neat tidy, clean lines, very bright, very modern.

North-Tyneside

Stu our project manager was very helpful and efficient everything was handled well A couple of snags were sorted out quickly and we are really happy with the service we received our new kitchen looks great

Northumberland

Everything and everyone has been spot on the job has been very fast and excellently executed finish is unbelievable we are really pleased with the service and we will definitely recommend the company in the future

Northumberland

Stu sorted out any problem very efficiently the delivery was on time and all the workers were very efficient and friendly all problems were rectified to a high standard

Sunderland

Stuart our project manager was excellent As were all the other trades we had the communication was excellent and all questions were handled promptly We are delighted with everything

County-Durham

Excellent service by Grant and from the fitters very pleased with the bedroom and quality of work

County-Durham

The whole installation was run by Grant in a professional and friendly manner, all the workmen were very good with special mention to Lloyd who's work was exceptional. After walking in cold off the street we can not have had a better experience in purchasing a new kitchen . From the sales guys to the installers the whole attitude towards us was excellent. Need to mention Lloyd again- simply superb standard of work

North-Tyneside

Excellent communication and all the fitters have done an outstanding job. I was kept informed and up date to with installation , I am very happy with all work carried out in my home would clearly recommend to others

North-Tyneside

The installers were brilliant Paul and Ben with very good communication from the office and I'm very happy with the new makeover

Gateshead

Stu was on site or the phone everyday my delivery lads were on time and helpful but the fitting teams were exceptional and never stopped I couldn't be happier with my new kitchen I will definitely recommend the company in the future

Gateshead

Project manager was very helpful and considerate the delivery was on time and our fitting team was very helpful and efficient we will definitely recommend the company in the future

Gateshead

Verry happy with the work done fitters kept2me informed about everything that needed to be done. Fitters were verry neat and tidy

County-Durham

Pleased with the overall outlook of the work carried out

Northumberland

The work was completed quickly and to a high standard. All staff were helpful and friendly. Love the bathroom.

Newcastle-Upon-Tyne

Very happy with the overall job, the fitters the manager, the delivery men, all worked very hard and never stopped and did a great job!

Sunderland

I have recently had my bathroom fitted by Kitchens Plus and I love it! From the delivery drivers being prompt, efficient and courteous to Martin our fitter who was excellent. He talked us through any choices and took time to ensure we were happy. Overall Kitchens Plus took time and made a real effort to look after us and make sure we got exactly what we wanted!

Northumberland

From planning to fit everything was great and we are very pleased with the finished kitchen However the office communication was poor which let the side down

Northumberland

Kitchen fitter was a lovely lad very efficient as were the floor fitting team they were both good at their jobs

Newcastle-Upon-Tyne

From beginning to end the whole process was very professional. We are so happy with the finish. We were always kept up to date with job. The fitter was very focused and hard working. Really really happy with the new bathroom. The quality of the products is first class you can see that it is really good. You can be very proud of your team. Well done and thanks once again. It looks amazing and can definitely recommend Kitchen Plus Bathrooms.

Northumberland

The fitter was great we are happy with the overall kitchen. Was just frustrating having to wait a couple of weeks for a door to come

Northumberland

Exceilent very tidy and good workmanship. Had to contact a few times but allways able to get in touch. Windows and installation not the cheapest but the quality is exceilent.

North-Tyneside

Grant was really interested in his job and performed it exceptionally well, Paul and Ben both very skilled, polite and hard working. The work progressed exactly as planned and every one has been excellent. We would be happily recommend kitchens plus

Newcastle-Upon-Tyne

Fab job from Lloyd love my new kitchen really happy with kitchens plus no problem with the work

Northumberland

Grant was on site every day and dealt with any issue quickly, Lloyd was very good and we are very pleased with our new kitchen

Northumberland

Verry pleased with product fitters left my home clean and tidy

Sunderland

An excellent experience from start to finish, all staff involved were very polite and professional. I would highly recommend kitchens plus bathrooms.

North-Tyneside

Workers were very pleasant and worked hard and I'm happy with all of the products and the standard of work.

Northumberland

We are delighted with the new bathroom, I would like to sleep in it! The installers were very friendly and worked really hard! Loved it!

North-Tyneside

From start to finish as a customer, I felt included and informed at each step of the way.

South-Tyneside

I have recently had my bathroom fitted from Kitchens Plus! Martin the installer was a lovely, helpful young man! Overall, I am pleased with the work carried out. All the staff were helpful and communicated well!

County-Durham

Absolutely love the finished kitchen it's been a very big project but the end results are great The installation teams were very friendly and our project manager was a nice and helpful throughout the project

Gateshead

Bathroom fitting was very good, bathroom fitters very good, fast and efficient.

Gateshead

I love my new bathroom! I am very very happy with the work and would definitely reccomend Kitchens Plus! Shaun my installer was very good and worked non stop

Northumberland

really happy with the quality of the products, love the tiles and the shower. The fitters did a great job and the follow up to resolve any minor issues has been great

Newcastle-Upon-Tyne

Very happy with the overal fitting of my kitchen. There were some slight issue with attention to detail that could've been slightly better. The plasterer left a slight overlap on my arch but I'll fix it myself. Thanks it looks lovely

South-Tyneside

Grant managed the job brilliantly & the delivery lads were very friendly. Paul and Ben worked around any problems and the comunication was constant throughout. We are very happy with our new kitchen from the planing to the finished job. Highly recommend kitchens plus and all the staff we dealt with from delivery to fitters and management in the office

Newcastle-Upon-Tyne

I'm very pleased with everything, looking forward to enjoying the bathroom now. Scott the manager was excellent, went over everything with me, and sorted any issues straight away. Would highly recommend Ian as a fitter and Russ does a canny job of hoovering.

Northumberland

Very happy with bathroom, would have Dan back tomorrow if there was anything else needed doing.

Northumberland

Bathroom looks excellent, Dan is top notch. Delivery went well

Newcastle-Upon-Tyne

From start to finish absolutely fab, I've had both my kitchen and bathroom down and with no real problems at all thank you

Newcastle-Upon-Tyne

Remodelled bathroom for my Father-in-law. Great job, very happy with final result. Efficient, friendly service. Many thanks.

Northumberland

The installers in my bathroom were punctual, friendly, tidy and carried out excellent work. My project manager came every day to ensure All was well. I was told the bathroom could be completed in four day and it was exactly that. Everyone involved was helpful, friendly and efficient and the bathroom better than I expected and would recommend to everyone. I only wish I could get my kitchen done now. Excellent work!

County-Durham

Very pleased with the workmanship , small problem with the drawers ordered wrong but I'd recommend kp as I've had my bathroom fitted aswell. Thank you

Country-Durham

very happy with both kitchen and bathroom. truly nice tradesman and joy to have in my house.

Sunderland

My fitter Shaun was very good, and I'm very happy with the bathroom! I love it! I would definitely recommend!

North-Tyneside

The whole project went smoothly. From survey to completion. And very happy only took one day. :)

Newcastle-Upon-Tyne

Over the moon everything went also smooth from start to finish. David the project manager / surveyor was very pleasant couldn't fault the job. Mark the fitter. Wow. What a fast precise worker. A credit to kitchens plus. Thanks

Newcastle-upon-tyne

Our project manager was very helpful when needed and delivery driver was very helpful and nothing was a problem all the installers got on and completed all jobs without any problems Really happy with the new kitchen Only slight problem was getting exact times of when trades were arriving

North-Tyneside

Very good, installers were very professional. Tiler was very good, as was the installation manager and delivery drivers.

Newcastle-Upon-Tyne

David the Manager sorted out a pretty tricky issue in realistic time, I'm so happy it was all finished before my holiday. Everyone very friendly and the fitter Andy was exceptional :)

Gateshead

Manager David was very helpful and polite Delivery drivers were jolly Simon the fitter was great All communication was fine and kept well informed Overall absolutely delighted with the outcome.

Newcastle-Upon-Tyne

Love the bathroom! Everything went well with the fit.

Newcastle-Upon-Tyne

Pleased with bathroom installation, everybody thinks its great. Sean the fitter is terrific, you could not get a nicer person, nothing was a bother for him.

Newcastle-Upon-Tyne

Really efficient, courteous and very professional.

North-Tyneside

Everyone were very friendly and the kitchen is very nice and overall looks good