Our Customers

CUSTOMER REVIEWS

Kitchens Plus takes Customer Satisfaction very seriously. While we would like for 100% of our jobs to be perfect every time, we know realistically, things can go wrong. This is why after every job, we ask for our customer to fill out a Customer Satisfaction survey asking how the overall process has been.

Every survey are reviewed which allows us to see which areas we are doing well and which areas we could improve upon. Below we are going to showcase some of the reviews we are given.

County-Durham

Excellent service by Grant and from the fitters very pleased with the bedroom and quality of work

County-Durham

The whole installation was run by Grant in a professional and friendly manner, all the workmen were very good with special mention to Lloyd who's work was exceptional. After walking in cold off the street we can not have had a better experience in purchasing a new kitchen . From the sales guys to the installers the whole attitude towards us was excellent. Need to mention Lloyd again- simply superb standard of work

North-Tyneside

Excellent communication and all the fitters have done an outstanding job. I was kept informed and up date to with installation , I am very happy with all work carried out in my home would clearly recommend to others

North-Tyneside

The installers were brilliant Paul and Ben with very good communication from the office and I'm very happy with the new makeover

Gateshead

Stu was on site or the phone everyday my delivery lads were on time and helpful but the fitting teams were exceptional and never stopped I couldn't be happier with my new kitchen I will definitely recommend the company in the future

Gateshead

Project manager was very helpful and considerate the delivery was on time and our fitting team was very helpful and efficient we will definitely recommend the company in the future

Gateshead

Verry happy with the work done fitters kept2me informed about everything that needed to be done. Fitters were verry neat and tidy

County-Durham

Pleased with the overall outlook of the work carried out

Northumberland

The work was completed quickly and to a high standard. All staff were helpful and friendly. Love the bathroom.

Newcastle-Upon-Tyne

Very happy with the overall job, the fitters the manager, the delivery men, all worked very hard and never stopped and did a great job!

Sunderland

I have recently had my bathroom fitted by Kitchens Plus and I love it! From the delivery drivers being prompt, efficient and courteous to Martin our fitter who was excellent. He talked us through any choices and took time to ensure we were happy. Overall Kitchens Plus took time and made a real effort to look after us and make sure we got exactly what we wanted!

Northumberland

From planning to fit everything was great and we are very pleased with the finished kitchen However the office communication was poor which let the side down

Northumberland

Kitchen fitter was a lovely lad very efficient as were the floor fitting team they were both good at their jobs

Newcastle-Upon-Tyne

From beginning to end the whole process was very professional. We are so happy with the finish. We were always kept up to date with job. The fitter was very focused and hard working. Really really happy with the new bathroom. The quality of the products is first class you can see that it is really good. You can be very proud of your team. Well done and thanks once again. It looks amazing and can definitely recommend Kitchen Plus Bathrooms.

Northumberland

The fitter was great we are happy with the overall kitchen. Was just frustrating having to wait a couple of weeks for a door to come

Northumberland

Exceilent very tidy and good workmanship. Had to contact a few times but allways able to get in touch. Windows and installation not the cheapest but the quality is exceilent.

North-Tyneside

Grant was really interested in his job and performed it exceptionally well, Paul and Ben both very skilled, polite and hard working. The work progressed exactly as planned and every one has been excellent. We would be happily recommend kitchens plus

Newcastle-Upon-Tyne

Fab job from Lloyd love my new kitchen really happy with kitchens plus no problem with the work

Northumberland

Grant was on site every day and dealt with any issue quickly, Lloyd was very good and we are very pleased with our new kitchen

Northumberland

Verry pleased with product fitters left my home clean and tidy

Sunderland

An excellent experience from start to finish, all staff involved were very polite and professional. I would highly recommend kitchens plus bathrooms.

North-Tyneside

Workers were very pleasant and worked hard and I'm happy with all of the products and the standard of work.

Northumberland

We are delighted with the new bathroom, I would like to sleep in it! The installers were very friendly and worked really hard! Loved it!

North-Tyneside

From start to finish as a customer, I felt included and informed at each step of the way.

South-Tyneside

I have recently had my bathroom fitted from Kitchens Plus! Martin the installer was a lovely, helpful young man! Overall, I am pleased with the work carried out. All the staff were helpful and communicated well!

County-Durham

Absolutely love the finished kitchen it's been a very big project but the end results are great The installation teams were very friendly and our project manager was a nice and helpful throughout the project

Gateshead

Bathroom fitting was very good, bathroom fitters very good, fast and efficient.

Gateshead

I love my new bathroom! I am very very happy with the work and would definitely reccomend Kitchens Plus! Shaun my installer was very good and worked non stop

Northumberland

really happy with the quality of the products, love the tiles and the shower. The fitters did a great job and the follow up to resolve any minor issues has been great

Newcastle-Upon-Tyne

Very happy with the overal fitting of my kitchen. There were some slight issue with attention to detail that could've been slightly better. The plasterer left a slight overlap on my arch but I'll fix it myself. Thanks it looks lovely

South-Tyneside

Grant managed the job brilliantly & the delivery lads were very friendly. Paul and Ben worked around any problems and the comunication was constant throughout. We are very happy with our new kitchen from the planing to the finished job. Highly recommend kitchens plus and all the staff we dealt with from delivery to fitters and management in the office

Newcastle-Upon-Tyne

I'm very pleased with everything, looking forward to enjoying the bathroom now. Scott the manager was excellent, went over everything with me, and sorted any issues straight away. Would highly recommend Ian as a fitter and Russ does a canny job of hoovering.

Northumberland

Very happy with bathroom, would have Dan back tomorrow if there was anything else needed doing.

Northumberland

Bathroom looks excellent, Dan is top notch. Delivery went well

Newcastle-Upon-Tyne

From start to finish absolutely fab, I've had both my kitchen and bathroom down and with no real problems at all thank you

Newcastle-Upon-Tyne

Remodelled bathroom for my Father-in-law. Great job, very happy with final result. Efficient, friendly service. Many thanks.

Northumberland

The installers in my bathroom were punctual, friendly, tidy and carried out excellent work. My project manager came every day to ensure All was well. I was told the bathroom could be completed in four day and it was exactly that. Everyone involved was helpful, friendly and efficient and the bathroom better than I expected and would recommend to everyone. I only wish I could get my kitchen done now. Excellent work!

County-Durham

Very pleased with the workmanship , small problem with the drawers ordered wrong but I'd recommend kp as I've had my bathroom fitted aswell. Thank you

Country-Durham

very happy with both kitchen and bathroom. truly nice tradesman and joy to have in my house.

Sunderland

My fitter Shaun was very good, and I'm very happy with the bathroom! I love it! I would definitely recommend!

North-Tyneside

The whole project went smoothly. From survey to completion. And very happy only took one day. :)

Newcastle-Upon-Tyne

Over the moon everything went also smooth from start to finish. David the project manager / surveyor was very pleasant couldn't fault the job. Mark the fitter. Wow. What a fast precise worker. A credit to kitchens plus. Thanks

Newcastle-upon-tyne

Our project manager was very helpful when needed and delivery driver was very helpful and nothing was a problem all the installers got on and completed all jobs without any problems Really happy with the new kitchen Only slight problem was getting exact times of when trades were arriving

North-Tyneside

Very good, installers were very professional. Tiler was very good, as was the installation manager and delivery drivers.

Newcastle-Upon-Tyne

David the Manager sorted out a pretty tricky issue in realistic time, I'm so happy it was all finished before my holiday. Everyone very friendly and the fitter Andy was exceptional :)

Gateshead

Manager David was very helpful and polite Delivery drivers were jolly Simon the fitter was great All communication was fine and kept well informed Overall absolutely delighted with the outcome.

Newcastle-Upon-Tyne

Love the bathroom! Everything went well with the fit.

Newcastle-Upon-Tyne

Pleased with bathroom installation, everybody thinks its great. Sean the fitter is terrific, you could not get a nicer person, nothing was a bother for him.

Newcastle-Upon-Tyne

Really efficient, courteous and very professional.

North-Tyneside

Everyone were very friendly and the kitchen is very nice and overall looks good

Gateshead

Grant has done an amazing job, had a small issue but was cleared up. The fitters Paul and Ben nothing was a bother to them, communication was good through Grant, on the ball at all times. Overall very happy with my kitchen, cracking fitters, will definitely recommend to others. Big well done!!

County-Durham

Installers were excellent would recommend, extremely happy with end result

North-Tyneside

............very happy with everything 10 out of 10

North-Tyneside

Stuart my project manager was efficient and helpful Dave and Alex my fitting team worked nonstop I am pleased with the service and finished job Five stars

North-Tyneside

Everything ran smoothly from start to finish our delivery was spot on time and Simon our fitter was first class he kept us informed at all times we would definitely recommend this company and their attention to detail is off the scale

Gateshead

My project manager Stu was professional and extremely helpful excellent service Andy my fitter worked very hard and all the trades communicated with me letting me know what was happening at all times My experience with kitchens plus was brilliant and the finished job is amazing I would definitely recommend them to friends and family

Gateshead

Very pleased with bathroom, looks good, clean, modern. Installers were quick and very good!

Northumberland

Paul our fitter was fantastic! The job ran smoothly all of the way through!

South-Tyneside

Lewy, I would like to thank you and your staff especially Martin for the outstanding professional work he has done in my bathroom and toilet. I would highly recommend your company to my friends and family in the future thank you! Mary and Iain

Newcastle-Upon-Tyne

Delivery on time and communication was good from the office and project manager Every one was friendly and the installer joe was very good and professional Totally satisfied with the service and the kitchen is finished to a high standard Five stars

Newcastle-Upon-Tyne

I have recently had my bathroom fitted by Kitchens Plus. The installers were very professional and I am very pleased. The workmanship is spot on. I love it!

Gateshead

Very happy with all of the work carried out by Kitchens Plus. All fitters, project managers, etc have been fantastic. Any queries or niggles have been sorted out straight away. Would defo recommend to anyone.

Northumberland

Really pleased with overall experience, price is very competitive, designed really well and fixtures/ fitters were quality.

Northumberland

Whole job has gone perfect ! We have requested some extras and that wasn't a problem either. We would highly recommend kitchens plus and have done to our friends.

Newcastle-Upon-Tyne

Everything was done very well. Everyone was very polite. We were surprised at how quickly the work was done and we are really pleased with the bathroom.

South-Tyneside

After a couple of small hitches everything came together well and we are delighted with our kitchen

South-Tyneside

We are happy with the kitchen and the workmanship from Lloyd, he was most accommodating with our requests. Grant was most helpful throughout

County-Durham

From start to finish everything gas brilliant Our project manager stuart was on site every day and nothing was too much trouble The staff in the office are really friendly and helpful , the fitters we had worked nonstop and completed our kitchen in just 2 days it's been a first class job from beginning to end First class kitchens plus

North-Tyneside

Great job. Special mention to Rob the fitter and his team and James the tiler who did a cracking job. No real problems and job started and finished on time. Follow up visit was a nice touch.

Newcastle-Upon-Tyne

Our bathrooms fitting was excellent from start to finish, fitting team team was very good from day one. Would recommend this company to my family & friends.

North-Tyneside

All very pleased with workmen no complaints at all- easily recommend for service and completion of job

Newcastle-Upon-Tyne

Great work and communication - absolutely lovely guys who fitted the bathroom. Would recommend to friends and family.

Gateshead

First class service - speedy and efficient throughout. Always kept us informed. Would definitely recommend Kitchens Plus!

Gateshead

Helpful staff and fitters. There were some problems with supply of parts but these were resolved and am very pleased with the finished bathroom.

North-Tyneside

Was delighted with finished job. Installer was a very helpful man and an extremely clean worker. Cleaned up after bathroom completed. Would certainly recommend his work.

County-Durham

Lads were very courteous, punctual and tidy. Bathroom looks lovely. Ideal for what I wanted and a perfect design. Would definitely recommend!

North-Tyneside

Everything ran so smoothly my fitter was eager to please and nothing was too much trouble I would highly recommend kitchens plus one hundred percent

North-Tyneside

Our new kitchen is wonderful the layout has been optimised to its fullest potential everyone from start to finish has been a joy to work with and our job ran seamlessly Our fitter Joe and our project manager worked tirelessly to get our job done to the highest standards we would recommend Kitchens Plus in a heartbeat

Redcar-and-Cleveland

Excellent job! Would recommend Kitchens Plus to anybody!

South-Tyneside

Great service from start to finish the kitchen was hassle free and as pensioners that's exactly what we were hoping for. Thank you

Gateshead

Very quick and efficient job done very well. Would definitely recommend.

Gateshead

The kitchen went in gr at no problems at all. Just looking forward to getting the floor down and everything tidied up:)

Newcastle-Upon-Tyne

No pressure calls after initial visit to the showroom. 1st class service from design to fitting from everyone we came into contact with.

Gateshead

Great quality products, love the bathrooms! Rob was a great fitter, would definitely have back, and Gary was a very helpful sales person. Fitting went great from start to finish.

Northumberland

Order No. KP 54130 Very happy withe the quality of goods and the service provided by all staff. Steve our designer/planner spent many hours after the showroom had closed making sure that we were happy with our chosen products and the proposed design images. Scott the Surveyor meticulously checked the plans, measurements etc and made several visits to ensure that everything was done to our satisfaction at various stages. Mori & Ghaseem, our very capable fitters, were prompt and worked tirelessly throughout the project, only taking a 30 minute break for lunch! They also removed all traces of ... Read More Order No. KP 54130 Very happy withe the quality of goods and the service provided by all staff. Steve our designer/planner spent many hours after the showroom had closed making sure that we were happy with our chosen products and the proposed design images. Scott the Surveyor meticulously checked the plans, measurements etc and made several visits to ensure that everything was done to our satisfaction at various stages. Mori & Ghaseem, our very capable fitters, were prompt and worked tirelessly throughout the project, only taking a 30 minute break for lunch! They also removed all traces of debris and rubbish from the site. The electrician had all the prep work done before our old bathroom was stripped out and had the shower unit and additional wiring completed in a day. All staff involved with this project were of a cheerful, friendly disposition and very professional at all times. We would have no hesitation in recommending Kitchens Plus to anyone and we look forward to writing a similar review when KP return to replace our kitchen!! Show Less

Newcastle-Upon-Tyne

Everything went as planned I couldn't be happier. Would recommend and use kitchens plus in the future for any home improvements. Thanks you everyone. David C

Newcastle-Upon-Tyne

My fitter Andy was amazing he never stopped from the second he got to the house my kitchen has been transformed and is a lovely place to be now Thanks kitchens plus

Newcastle-Upon-Tyne

So happy with the transformation of my kitchen my fitter John was first class and his attention to detail is amazing thanks so much kitchens plus

County-Durham

Very please with the work done - Ian the installer 5+

Newcastle-Upon-Tyne

Very impressed by bathroom, it delivers what we thought it would. It has modernised the bathroom, and made the best use of space.

Northumberland

Job is fantastic thanks so much couldn't fault any of the trades or staff involved. Highly recommend thanks AR

North-Tyneside

The transformation from old to new is great we are really happy with the service from all the tradesmen nothing too much trouble We would recommend this company without hesitation

South-Tyneside

Our kitchen is beyond our expectations the attention to detail shown by joe our fitter is amazing everything ran like clockwork from start to finish

Gateshead

Bathroom looks great, just how I imagined, fitters worked hard good bunch of lads, tiler Stu did a fab job, couple of snags sorted by Phil, pleased with the finished result.

Gateshead

All the people from start to finish have been excellent I cannot fault them. I gave myself a few weeks to do the project and that has worked out great. Thank you everyone I love my new kitchen :)

Newcastle-Upon-Tyne

Recently had a bathroom designed and fitted and the standard of products and finishings were excellent. We had a small problem following completion but this was dealt with immediately. I would have no hesitation in recommending Kitchens n Bathrooms as both their design staff and installers were brilliant

North-Tyneside

So happy with my new kitchen the transformation to the room is better than expected Thank you very much kitchens plus I would not hesitate to recommend the company in the future

County-Durham

Absolutely over the moon with my new kitchen it is so much more light and airy and such I nice place to be

Newcastle-Upon-Tyne

I am really pleased with the quality of the bathroom and downstairs cloakroom installation. The fitter and tillers have done a fantastic job. The service we received was second to none.

South-Tyneside

Over the moon with the kitchens few little issues but they got sorted quickly as expected :)