Our Customers

CUSTOMER REVIEWS

Kitchens Plus takes Customer Satisfaction very seriously. While we would like for 100% of our jobs to be perfect every time, we know realistically, things can go wrong. This is why after every job, we ask for our customer to fill out a Customer Satisfaction survey asking how the overall process has been.

Every survey are reviewed which allows us to see which areas we are doing well and which areas we could improve upon. Below we are going to showcase some of the reviews we are given.

Miller

Northumberland

This fitting of our bathroom was the second time we have used Kitchens Plus due to the professional and very attentive service their company provides. The quality of the products has been on this occasion outstanding and the attention to detail extremely pleasing. I have no hesitancy in recommencing the company to family and friends

Arkle

Northumberland

Another job completed to a high standard I have had my bathroom kitchen windows bedrooms and conservatory done and am over the moon with them all any problems I had have been sorted out straight away with no fuss I would definitely recommend the company in the future

Lewis

Gateshead

Kitchen is way better than expected without any problems. Just a filler to glue in but apart from that fantastic. Thanks

Mrs Steanton

Gateshead

Absolutely in love with my new kitchen very professional from start to finish . The fitter mark went out of his way to help no problem too small Thank you Kitchensplus

Bonner

Middlesbrough

Overjoyed with my kitchen its better than expected. Lloyd done a fantastic job and all others involved carried out there parts with success. Thanks I would highly recommend. Ive even bought a bedroom bedroom as well :)

Trueman

North-Tyneside

Great bunch of lads! Here on time, cleaned up before I was home from work. They contacted me when they finished the work, and went above and beyond to be helpful. Very honest good lads!

Campbell

North-Tyneside

Kitchens plus have done a great job of my new kitchen. Mark the fitter and Grant the surveyor worked together great. A few snags were expected but David the project manager came at the end to log these which I was impressed with. Great service thank you :)

Bruce

County-Durham

The trades were all excellent even after encountering a few unforseen problems. David the project manager was great in sorting this out. My kitchen looks fantastic . Thanks Julie

Mr & Mrs Jardine

Gateshead

Overall very pleased with finish nd quality of the kitchen Our fitter Lloyd was very friendly and again the job was finished to a high standard There were a few issues during the refit but these were resolved quickly without any fuss

Sanderson & Kelley

County-Durham

The service from sales to install was quick, friendly and efficient. Overall install was very smooth and professional. Some snags along the way with communication post job but it appears we hit on a company restructure. The kitchen is beautifully made and skillfully installed. Kitchens plus were happy to sort out any issues we had to ensure that all our expectations were met and we got the kitchen we wanted. Overall a very positive experience

Chaplin

South-Tyneside

Love my new kitchen , fitters were great and whole process was smooth. David the project manager got my plastering touched up at the end as well no issues. Thanks

Foster

Northumberland

The kitchen is so much better now its been redesigned and it is a lot lighter with the new French doors Couple of teething problems that had to be sorted along the way but overall very happy with the finished article

Saxton

North-Tyneside

Really happy with the end result of the kitchen Hit a couple of snags at the start but they were sorted out The floor, tiles and kitchen complimented each other really well I would recommend kitchens plus

Hardwich

North-Tyneside

I am over the moon with the finished article Every one has been helpful from start to finish My new kitchen is so much brighter and a pleasure to be in No hesitation to recommend kitchens plus

Mr & Mrs Dowson

Newcastle-Upon-Tyne

would highly recommend kitchens plus. Excellent service from start to finish in particular lloyd the kitchen fitter and grant the surveyor/project manager. Great job from start to finish.

Rushbrook

Sunderland

Super happy with my kitchen. The lad only came 4 weeks ago after a Knock at the door. We didnt know what to expect and now Id recommend this service to anyone! Ask for Andy the fitter he was such a good bloke. Nothing was a bother. :)

Anderson

Sunderland

Lloyd the fitter was amazing and were super happy with the outcome. Happy to recommend kitchens plus. Thanks everyone !

Munroe & Mitchell

County-Durham

Fantastic service great staff from start to finish will be more than happy to use them in the future

Fairley

North-Tyneside

Bathroom fitting went smoothly and timely. Impressive!

Conner

Northumberland

Excellent service both by the fitters, and the office staff. Any problems were dealt with courtesy and efficiently . Would recommend to friends and family.

Bertram

North-Tyneside

Love the finish of my new kitchen. Id be happy to Recomend kitchens plus. Thank you

Bea M Horsley

Newcastle Upon Tyne

Everything about the bathroom is outstanding, fitter informed me of the process throughout the installation. Bathroom looks amazing. Highly recommend KitchensPlus!

Money

North-Tyneside

Joe our fitter was outstanding a real perfectionist. We could not be happier with the final outcome. From David the designer down in Monkseaton to the plasterers Phil and his lads. All rubbish was collected the day after the fitter finished and then David came back to inspect the work and to check we were happy. A class act. Wed be happy to Recomend Kitchens plus to our friends and family in the future ! :)

Kirk Wilson

Northumberland

After looking at a few places for my Kitchen, I eventually decided to use Kitchens Plus. I am thankful now that I did. Not only did they beat the price of Wren but also the quality, the workmanship and the professionalism of the whole team was excellent. I very rarely write reviews, but just wanted to let people know, they have gone above and beyond to help me. Many thanks again.

Phil Hyslop

Gateshead

Over the moon with the final outcome of my kitchen, the quality of the units are fantastic and the tradesman were no bother at all. Thank you kitchens plus and all involved.

Trish Barrett

North-Tyneside

We are delighted with our new bathroom. The whole process went very smoothly and we had excellent fitters. They worked very hard and were very approachable nothing was too much trouble. The tiler was superb and the finish is immaculate. We had someone come each day to check that we were happy about everything. The end result is a beautiful bathroom and two happy people.

Trevor Riant

Northumberland

We're having a new kitchen fitted by kitchens plus from Team Valley. They fitted our bathroom about 4 years ago from their Kingston Park branch and now we need a new kitchen we felt that the quality of their product and the professional attitude of the staff together with value for money it was a no brainer to go back to kitchens plus. Happy to recommend.

Steve Miley

North Tyneside

Weve recently had a new bathroom installed by Kitchen Plus LTD . The installation staff were professional , knowledgable and approachable for what we wanted and needed, nothing was a bother. The. Bathroom itself is good quality and with that comes a slightly higher price but we felt well worth it. We have had two after sales contacts asking if everything was ok. It is better than ok, we are absolutely delighted and as older customers we are delighted with our new bathroom. My problem now is my wife is looking at getting a new. kitchen. See you soon .

Mr and Mrs Raine

South-Tyneside

We had a bathroom fitted by Kitchens Plus and we are very happy with the job. The quality of the products and installation is very good. The fitters were tidy and pleasant and the job went smoothly.

Alan White

North-Tyneside

Thrilled to bits with our new bathroom. Start was held up due to bad weather but once the lads started they did a great job.

Tom Hughes

North-Tyneside

I can't recommend Kitchens Plus highly enough. The Job carried out by Kitchen Plus Fitters - Michael and Greg was absolutely Fantastic . Excellent quality Windows. Great service from start to finish and of the highest standards. Thank you for all your work and a special thanks to Michael / Greg. I will definitely be a returning customer! I recommend this Company to anyone.

Sally Morrison

Northumberland

We are very happy with our second bathroom purchased from Kitchens plus. Great choice, very helpful designers in store and at home . Jack our fitter couldnt do more to help run things smoothly and create a beautiful bathroom.

Kevin Sibbald

Gateshead

Excellent quality Windows and doors no mess left the fitters very friendly

John Connelly

South-Tyneside

We had new Windows fitted 3 years ago , good product, well fitted by professional tradesmen. Very good after sales service.

Eric Frankland

Newcastle Upon Tyne

Great service from start to finish. Had a full bathroom fitted. Good choice of products, lots of help from staff to help us choose our new bathroom. David the sales Manager was excellent. Servayer turned up and give us good advice. Fritters turned up when they said they were coming. Delivery of goods turned up on time. Fritters started work straight away, they were clean and tidy throughout. Rob who was in charge kept thing's ticking over nicely. Rob kept us up to date with work throughout the full fitting of the bathroom. Was very pleased with the standard of.workmanship, and very happy ... Read More Great service from start to finish. Had a full bathroom fitted. Good choice of products, lots of help from staff to help us choose our new bathroom. David the sales Manager was excellent. Servayer turned up and give us good advice. Fritters turned up when they said they were coming. Delivery of goods turned up on time. Fritters started work straight away, they were clean and tidy throughout. Rob who was in charge kept thing's ticking over nicely. Rob kept us up to date with work throughout the full fitting of the bathroom. Was very pleased with the standard of.workmanship, and very happy with the finished job. I would certainly recommend Rob and his team of fitters. Show Less

J Robson

Gateshead

We had new windows installed ,from start to finish it was a clean efficient and professional job and their staff are top tradesmen (David and Dale ) I would recommend this company to anyone

Kenneth Watkins

Sunderland

I would like to say what a great job Kichensplus workers ,fitting my kichen starting with Danny the sales man to the phone operators . We where kept informed with every thing was going to happen from the builderswho came first, and done a fantastic job and very tidy . then the electricity man came ,again on time ,and tidy .Then the fitter Andy came and what a great man very friendly here for 5day and fittered our kichen, always. On time worked all day with out a break .And what a fantastic kichen my wife and I where over the moon with the transformation . And I would not hesitate in Re... Read More I would like to say what a great job Kichensplus workers ,fitting my kichen starting with Danny the sales man to the phone operators . We where kept informed with every thing was going to happen from the builderswho came first, and done a fantastic job and very tidy . then the electricity man came ,again on time ,and tidy .Then the fitter Andy came and what a great man very friendly here for 5day and fittered our kichen, always. On time worked all day with out a break .And what a fantastic kichen my wife and I where over the moon with the transformation . And I would not hesitate in Recamending Kichenplus . I am now having my windows fittered by Kichenplus who else Thankyou Kichenplus From Mr & Mrs.Watkins Show Less

Helen

Gateshead

Recently had a new kitchen fitted by Kitchens plus. Was a big job as had plastering throughout kitchen and large room off it first aswell as new kitchen had new flooring etc, so took 3 weeks to complete. However, it was worth the wait as the new kitchen is great. All of the tradesmen were professional, punctual and did a very good job. All of the staff at kitchens plus Team Valley were friendly and helpful and ensured that we got what we wanted for our kitchen. There was a few little hiccups through the process, which were very quickly sorted. I would recommend kitchens plus and would use th... Read More Recently had a new kitchen fitted by Kitchens plus. Was a big job as had plastering throughout kitchen and large room off it first aswell as new kitchen had new flooring etc, so took 3 weeks to complete. However, it was worth the wait as the new kitchen is great. All of the tradesmen were professional, punctual and did a very good job. All of the staff at kitchens plus Team Valley were friendly and helpful and ensured that we got what we wanted for our kitchen. There was a few little hiccups through the process, which were very quickly sorted. I would recommend kitchens plus and would use this company again for future home improvements. Show Less

David Mallaburn

County Durham

After checking out numerous showrooms, we decided Kitchens Plus was the ideal company for the whirlpool bath we wanted, at the right price. We used a showroom close to our home town of Stanley but needed a special order for our requirements. Which were noted at the time, but would take about 6 weeks, which we accepted. On arrival, our old bath was removed and the new whirlpool unwrapped by the contract plumber. It turned out to be the wrong design, which we reluctantly accepted because we now had no bath, but which necessitated the other work which we had wished to avoid. The plumber and elec... Read More After checking out numerous showrooms, we decided Kitchens Plus was the ideal company for the whirlpool bath we wanted, at the right price. We used a showroom close to our home town of Stanley but needed a special order for our requirements. Which were noted at the time, but would take about 6 weeks, which we accepted. On arrival, our old bath was removed and the new whirlpool unwrapped by the contract plumber. It turned out to be the wrong design, which we reluctantly accepted because we now had no bath, but which necessitated the other work which we had wished to avoid. The plumber and electrician both arrived on time and did and excellent fitting job. At no extra cost for the additional work required. The following day, we contacted the complaints manager at the showroom to bring this issue to his notice, but his attitude towards us prompted my wife to close down her phone on him. I subsequently contacted the managing director, Mr. Derek Bolton at their Newcastle HQ, personally, over the attitude of this man. Any doubts we may have had over personal service were dispelled with the speed in which he replied to me, with a generous recompense offer for our experience, and very satisfactorily dealt with the situation in a way we can be very assured that we would not receive the same treatment should we require any further service from them. In all, the staff were very obliging and friendly. The quality of the furniture and fittings sold by Kitchens Plus are in the top range. I would definitely use them again and recommend their products. The conduct of one person does not reflect the company overall. Show Less

Paul Walton

Northumberland

Satisfied overall. A few little hiccups along the way but were quick to rectify. Would have been 5 stars but 1 product item was missing from delivery which delayed overall completion. Product is of a high quality,sales service was good,fitting team were generally reliable. All told I would recommend Kitchens Plus for future work.

Mr. M Reynolds

Northumberland

Don't be put off by the mixed reviews on here - we had a bathroom fitted in July 2016 and couldn't be happier. We spent time with the Kitchen Plus office in Team Valley designing and choosing our suite, tiles, flooring and finishes. We were then given a quote for all the work including fitting, VAT and delivery. We agreed a fitting time and had text messages to confirm dates. Our fitter was excellent and worked really hard to make sure the job was done as well as possible and everything was to our requirements. He stayed late if needed and always made sure there was power and water av... Read More Don't be put off by the mixed reviews on here - we had a bathroom fitted in July 2016 and couldn't be happier. We spent time with the Kitchen Plus office in Team Valley designing and choosing our suite, tiles, flooring and finishes. We were then given a quote for all the work including fitting, VAT and delivery. We agreed a fitting time and had text messages to confirm dates. Our fitter was excellent and worked really hard to make sure the job was done as well as possible and everything was to our requirements. He stayed late if needed and always made sure there was power and water available. The Project Manager checked in with us to make sure we were happy and chased up any problems quickly. There were no hidden extras and the job came in on budget to the penny. The end result was a terrific new bathroom finished to a high standard with excellent workmanship. I'd recommend this company and would definitely use them again. Show Less

Mr. & Mrs. Foster

North Shields, Tyne and Wear

Had bathroom stripped and renewed.with good advice from firms representative. start date. given .andy and tom arrived on time . worked non stop until home time. they cleaned up every night. and kept us informed every step of the way. they left us with a fabulous bathroom. can not praise andy and tom enough for the way they worked . and the way they treat two pensioners . well done lads

Warren Smith

Gateshead

I would like to say how impressed we are with the end to end service of Kitchen's Plus. From the outset when Scott came to do the initial quote he did not use pressure sales tactics and spent time understanding what we did and did not want. The price was great for the makeover we wanted so ordered there and then. Soon after and as expected the next chap, forgot his name, sorry, came to do the exact measurements for the doors, tap etc to be measured. We were kept up to date as to the time of delivery which was bang on and the time for the installation all went to plan. Andy came to complete the... Read More I would like to say how impressed we are with the end to end service of Kitchen's Plus. From the outset when Scott came to do the initial quote he did not use pressure sales tactics and spent time understanding what we did and did not want. The price was great for the makeover we wanted so ordered there and then. Soon after and as expected the next chap, forgot his name, sorry, came to do the exact measurements for the doors, tap etc to be measured. We were kept up to date as to the time of delivery which was bang on and the time for the installation all went to plan. Andy came to complete the fitting and was exceptional, the finish is perfect and we are delighted with the end product. Andy was professional and friendly throughout and gave us advise on covering tiles etc. A great job , thanks very much team, hope you like the before and after photo's we have attached. Very happy to recommend to anyone requiring a makeover or new kitchen. Show Less

Colin Brodick

Gateshead

Just had my bathroom and down stairs toilet done would highly recommend this company they always say you only get what you pay for well you get more than that first class job and high quality.the fitting team we had where first class tradesmen the fitting team was dan was the plumber and Steven and Paul the tiler where first class and not forgetting the electrician.and of course the salesman who came to our house he was spot on about kitchen plus and not forgetting the whole team from kitchen plus .just we are a very happy with this company

Stephen Whinfield

Northumberland

My dear departed Dad used to tell me 'you only get what you pay for'. Usually he's right but with Kitchens Plus you get more than you pay for. We finally decided to get our new en-suite bathroom. The end result is fantastic. The workmanship and quality of the fittings are second to none. Our fitter/plumber/tiler was a very professional man called Steve. Not only did he leave us with a dream en-suite, he also helped and advised me on a whole range of non bathroom related issues. Stu the electrician was first rate. Kitchens Plus quality control is noteworthy. Phone calls every day ensuring all... Read More My dear departed Dad used to tell me 'you only get what you pay for'. Usually he's right but with Kitchens Plus you get more than you pay for. We finally decided to get our new en-suite bathroom. The end result is fantastic. The workmanship and quality of the fittings are second to none. Our fitter/plumber/tiler was a very professional man called Steve. Not only did he leave us with a dream en-suite, he also helped and advised me on a whole range of non bathroom related issues. Stu the electrician was first rate. Kitchens Plus quality control is noteworthy. Phone calls every day ensuring all was well and visits from a quality control man. I can't recommend Kitchens Plus highly enough. Thank you for all your work and a special thanks to Steve Show Less

M. L. Cope

County Durham

The work was well done and we are so pleased with our kitchen!! The team of workmen were exceptional!! They worked hard. If they said they were going to be there they were there. They gave us up dates on the work they were doing and they worked as a team. Most of all they were very clean and tidy in a dusty environment! Thank you so much

Mr. & Mrs. Young

Sunderland

We recently had a bathroom installed from Kitchens Plus after the works they carried out on our Conservatory and Windows. We were assigned Ian and Russ as our fitters. They started the works on the 5th January after the delivery on the 4th. The lads worked hard to make sure the bathroom was completed to the highest standard. Ian and Russ are an absolute credit to Kitchens Plus and I would highly recommend to anyone.

Mr. & Mrs. Walsham

Sunderland

As we were so happy with the kitchen, bathroom, en- suite and windows fitted by Kitchens Plus it was no surprise that when we decided to have a garage conversion we returned to them. Adam came straight out to se us and everything was arranged in a timely fashion. We were introduced to our team who worked extremely hard and completed the job within 7 days to a very high standard. In conversation with the workers we decided to go ahead and have a resin drive laid at the same time. Adam took us to see some that they had previously laid and this gave us the opportunity to chat to other satisfied c... Read More As we were so happy with the kitchen, bathroom, en- suite and windows fitted by Kitchens Plus it was no surprise that when we decided to have a garage conversion we returned to them. Adam came straight out to se us and everything was arranged in a timely fashion. We were introduced to our team who worked extremely hard and completed the job within 7 days to a very high standard. In conversation with the workers we decided to go ahead and have a resin drive laid at the same time. Adam took us to see some that they had previously laid and this gave us the opportunity to chat to other satisfied customers. We were delighted with the finished product and after being told, along with our neighbours, NOT to walk on it for at least 24 hours we bade the team farewell. Imagine my horror when one hour later my neighbour arrived on my drive to admire it followed 5 minutes later by a delivery man. I rang Adam in dismay who arrived back in record time to reassure me that he had phoned around the team and would have someone back to help. Eric drove straight from Newcastle and by the light of his head lamps repaired the damage. For this we were extremely grateful. It is for this reason that we return to this company time again as they can be relied upon to do a good job and go over and above to ensure our satisfaction. Thanks to everyone involved. Show Less

Mr. Hattam

Gateshead

The fitter we had Andy F was fantastic! His attention to detail with respect to the finish has been supurb ! I was pleased to see the long days he was putting in to complete our beautiful kitchen! I would without hesitation recommend kitchens plus for being thorough from start to finish. :) Over the moon !

Mr. & Mrs. Dovaston

Hartlepool

My New Fitted Kitchen - Teeside. I couldn't fault the service from start to finish! The crew we had to do the installation were friendly, effective, tidy which i was happy with as i like to keep the place spotless, excellent workmanship from all involved! The company provide a project manager on every job as i now understand. We were lucky to have both David and Chris inspecting our job so i can assure you you're in safe hands! I'd highly recomend Kitchens Plus!