Customer Reviews

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Kitchens Plus takes Customer Satisfaction very seriously. While we would like for 100% of our jobs to be perfect everytime, we know realistically, things can go wrong. This is why after every job, we ask for our customer to fill out a Customer Satisfaction survey asking how the overall process has been.

Every survey are reviewed which allows us to see which areas we are doing well and which areas we could improve upon. Below we are going to showcase some of the reviews we are given.


I would like to say what a great job Kichensplus workers ,fitting my kichen starting with Danny the sales man to the phone operators . We where kept informed with every thing was going to happen from the builderswho came first, and done a fantastic job and very tidy . then the electricity man came ,again on time ,and tidy .Then the fitter Andy came and what a great man very friendly here for 5day and fittered our kichen, always. On time worked all day with out a break .And what a fantastic kichen my wife and I where over the moon with the transformation . And I would not hesitate in Recamending Kichenplus . I am now having my windows fittered by Kichenplus who else Thankyou Kichenplus From Mr & Mrs.Watkins

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12/12/2017

Kenneth Watkins

Kitchen

Satisfied overall. A few little hiccups along the way but were quick to rectify. Would have been 5 stars but 1 product item was missing from delivery which delayed overall completion. Product is of a high quality,sales service was good,fitting team were generally reliable. All told I would recommend Kitchens Plus for future work.

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21/11/2017

Paul Walton

Kitchen

I would like to say how impressed we are with the end to end service of Kitchen's Plus. From the outset when Scott came to do the initial quote he did not use pressure sales tactics and spent time understanding what we did and did not want. The price was great for the makeover we wanted so ordered there and then. Soon after and as expected the next chap, forgot his name, sorry, came to do the exact measurements for the doors, tap etc to be measured. We were kept up to date as to the time of delivery which was bang on and the time for the installation all went to plan. Andy came to complete the fitting and was exceptional, the finish is perfect and we are delighted with the end product. Andy was professional and friendly throughout and gave us advise on covering tiles etc. A great job , thanks very much team, hope you like the before and after photo's we have attached. Very happy to recommend to anyone requiring a makeover or new kitchen.

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25/08/2017

Warren Smith

Kitchen

The work was well done and we are so pleased with our kitchen!! The team of workmen were exceptional!! They worked hard. If they said they were going to be there they were there. They gave us up dates on the work they were doing and they worked as a team. Most of all they were very clean and tidy in a dusty environment! Thank you so much

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23/01/2017

M. L. Cope

Kitchen

We recently had a bathroom installed from Kitchens Plus after the works they carried out on our Conservatory and Windows. We were assigned Ian and Russ as our fitters. They started the works on the 5th January after the delivery on the 4th. The lads worked hard to make sure the bathroom was completed to the highest standard. Ian and Russ are an absolute credit to Kitchens Plus and I would highly recommend to anyone.

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17/01/2017

Mr & Mrs Young

Vatgriin

Recently had a new kitchen fitted by Kitchens plus. Was a big job as had plastering throughout kitchen and large room off it first aswell as new kitchen had new flooring etc, so took 3 weeks to complete. However, it was worth the wait as the new kitchen is great. All of the tradesmen were professional, punctual and did a very good job. All of the staff at kitchens plus Team Valley were friendly and helpful and ensured that we got what we wanted for our kitchen. There was a few little hiccups through the process, which were very quickly sorted. I would recommend kitchens plus and would use this company again for future home improvements.

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11/12/2017

Helen

Kitchen

After checking out numerous showrooms, we decided Kitchens Plus was the ideal company for the whirlpool bath we wanted, at the right price. We used a showroom close to our home town of Stanley but needed a special order for our requirements. Which were noted at the time, but would take about 6 weeks, which we accepted. On arrival, our old bath was removed and the new whirlpool unwrapped by the contract plumber. It turned out to be the wrong design, which we reluctantly accepted because we now had no bath, but which necessitated the other work which we had wished to avoid. The plumber and electrician both arrived on time and did and excellent fitting job. At no extra cost for the additional work required. The following day, we contacted the complaints manager at the showroom to bring this issue to his notice, but his attitude towards us prompted my wife to close down her phone on him. I subsequently contacted the managing director, Mr. Derek Bolton at their Newcastle HQ, personally, over the attitude of this man. Any doubts we may have had over personal service were dispelled with the speed in which he replied to me, with a generous recompense offer for our experience, and very satisfactorily dealt with the situation in a way we can be very assured that we would not receive the same treatment should we require any further service from them. In all, the staff were very obliging and friendly. The quality of the furniture and fittings sold by Kitchens Plus are in the top range. I would definitely use them again and recommend their products. The conduct of one person does not reflect the company overall.

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05/12/2017

David Mallaburn

Bathroom

Just had my bathroom and down stairs toilet done would highly recommend this company they always say you only get what you pay for well you get more than that first class job and high quality.the fitting team we had where first class tradesmen the fitting team was dan was the plumber and Steven and Paul the tiler where first class and not forgetting the electrician.and of course the salesman who came to our house he was spot on about kitchen plus and not forgetting the whole team from kitchen plus .just we are a very happy with this company

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27/07/2017

Colin Brodick

Bathroom

My dear departed Dad used to tell me 'you only get what you pay for'. Usually he's right but with Kitchens Plus you get more than you pay for. We finally decided to get our new en-suite bathroom. The end result is fantastic. The workmanship and quality of the fittings are second to none. Our fitter/plumber/tiler was a very professional man called Steve. Not only did he leave us with a dream en-suite, he also helped and advised me on a whole range of non bathroom related issues. Stu the electrician was first rate. Kitchens Plus quality control is noteworthy. Phone calls every day ensuring all was well and visits from a quality control man. I can't recommend Kitchens Plus highly enough. Thank you for all your work and a special thanks to Steve

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03/03/2017

Stephen Whinfield

Bathroom

As we were so happy with the kitchen, bathroom, en- suite and windows fitted by Kitchens Plus it was no surprise that when we decided to have a garage conversion we returned to them. Adam came straight out to se us and everything was arranged in a timely fashion. We were introduced to our team who worked extremely hard and completed the job within 7 days to a very high standard. In conversation with the workers we decided to go ahead and have a resin drive laid at the same time. Adam took us to see some that they had previously laid and this gave us the opportunity to chat to other satisfied customers. We were delighted with the finished product and after being told, along with our neighbours, NOT to walk on it for at least 24 hours we bade the team farewell. Imagine my horror when one hour later my neighbour arrived on my drive to admire it followed 5 minutes later by a delivery man. I rang Adam in dismay who arrived back in record time to reassure me that he had phoned around the team and would have someone back to help. Eric drove straight from Newcastle and by the light of his head lamps repaired the damage. For this we were extremely grateful. It is for this reason that we return to this company time again as they can be relied upon to do a good job and go over and above to ensure our satisfaction. Thanks to everyone involved.

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22/11/2016

Mr. & Mrs. Walsham

Kitchen, Bathroom, uPVC